Frequently Asked Questions

Why did my credit card decline but the transaction is pending in my bank.

Anytime you make a mistake with your address or CVV security code, the transaction declines but a hold may be placed on the card in the amount of the transaction. This hold is automatically released in about 3 business days. You must enter the correct billing address and zip code that your bank has on file. This is usually the same address where your monthly statements are mailed.

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